Privacy Policy

This Privacy Policy describes how Harlow Business Services collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your information.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information: This includes your name, address, email address, phone number, and any other information you provide to us when you request a quote, schedule a service, or contact us.
  • Payment Information: When you make a payment, we collect your payment information, such as credit card details or bank account information. This information is processed securely by our payment processor.
  • Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track your activity.

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing Services: To schedule and provide cleaning services, process payments, and communicate with you about your service requests.
  • Improving Our Website: To analyze usage data and improve the functionality and user experience of our website.
  • Marketing Communications: To send you promotional emails, newsletters, and other marketing communications about our services. You can opt-out of receiving these communications at any time.
  • Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
  • Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website analytics providers.
  • Business Partners: We may share information with business partners who offer complementary services or products that may be of interest to you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
  • Secure Storage: We store your information on secure servers and implement access controls to restrict unauthorized access.
  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can control cookies through your browser settings and opt-out of certain tracking technologies. However, disabling cookies may affect your experience on our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.
  • Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website, and your continued use of our website and services constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Physical Address]